Procedures | TCC Workforce Solutions -

FastForward policies & procedures

Students earning an industry credential through the FastForward program must comply with the Center for Workforce Solutions polices and procedures detailed below. 

Program withdrawal/cancellation

In the event an applicant wishes to cancel a class they must adhere to the Workforce Solutions Cancellation policy, which requires cancellation prior to the start of the first class to receive a refund.

In the event Workforce Solutions has to cancel a class due to insufficient enrollment or other extenuating circumstances, the applicant will be given the option of moving to another section of the same class or receiving a refund. Any financial assistance award refunds will revert to TCC Workforce Solutions.


Standard Noncredit Refund Policy: Students shall be eligible for a refund of noncredit tuition and fees for those courses that are dropped prior to the first meeting of the course, and for any course cancelled by the college. Students may petition for a refund in writing to the Center for Workforce Solutions, Attention: Vice President for Workforce Solutions.

Refunds for non-credit courses initially paid with a credit or debit card will be credited back to the card holder’s original card.  Refunds for non-credit courses initially paid by check, money order, or third party contract will be issued by check.

Repeating a program

Students may repeat a workforce training program or a portion thereof if they did not pass a course or if they failed to complete a program. Applicable FastForward agreement forms and/or financial assistance MOU debts must be settled before enrolling in another FastForward program.

In extenuating circumstances, student may be disenrolled and refunded for the first 1/3 cost of the FastForward program, or enrollment may be extended to allow for a crisis.

As stated in the memorandum of understanding, you may not receive FANTIC funding for a program you have taken and passed.

Program completion - attendance & grades

Program completion is tied to attendance and satisfactory completion of all assignments.

Course attendance (TCC)

Students should be present and on time for all scheduled class and laboratory meetings. Instructors do not have to admit students who arrive late. If students add classes or register after the first day of classes, the students are counted absent from all class meetings missed.

If students are absent more than 15 percent of scheduled instructional time, attendance may be defined as unsatisfactory. This calculation includes absences occurring during the add/drop period.

Instructors may establish more stringent attendance policies, and students are responsible for understanding the attendance requirements for each course in which they are enrolled.

Grades are posted as Satisfactory (S) or Unsatisfactory (U) at the conclusion of the class. 

If you receive a grade of "U," you will be invoiced for 1/3 of the cost of the program.

Program completion - timeframe

Students must successfully complete the course by earning an “S” grade within thirty (30) days of the course end date. Students will provide documentation of the credential/licensure obtained or failure to obtain within 120 days of completing the Workforce Solutions program.

Payment & collection

If a debt remains unsatisfied within 15 days of the initial correspondence, the Business Office will issue a second notice to inform the student of the college’s collection fee and subsequent collection procedures. If the debt it unpaid after 45 days from the initial correspondence, the Business Office will:

  1. add the collection fee to the student’s account;
  2. submit the indebtedness to the Commonwealth’s Setoff Debt Collection (SODC) program and private collection agency; and
  3. notify the student of the actions taken.

The Office of Fiscal Services will manage the submission of debts to the SODC program and private collection agencies and act as the college liaison with these agencies.

When payment of the indebtedness is received from the student or through SODC and/or private collection agencies, the Office of Fiscal Services will post the payment to the student’s account and remove the service indicator from the student’s SIS record once the debt is completely satisfied. The Office of Fiscal Services will notify all appropriate college departments, SODC, and private collection agencies of the debt payment.

Satisfactory proof – completion of a workforce credential

Students will provide a copy of the credential or license (or advise if they were unsuccessful in obtaining the certification). If the results of the credential exams are available to TCC Workforce Solutions from the awarding entity, the student will agree to provide access to TCC Workforce Solutions.

Student complaint process

Students may lodge a complaint or request a waiver or exception to stated procedures and policies by writing a letter to the Vice President of TCC Workforce Solutions, 7000 College Drive, Suffolk, VA 23435.

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